When we make a decision about your Housing Benefit we will send you a letter explaining how we have reached that decision. You should check this letter carefully. If you disagree with our decision you can ask us to:
- Explain our decision - you can ask us to do this at any time
- Look at our decision again - this must be in writing within one month of the date of the decision letter
- Pass your case to an independent tribunal - this is called an ‘appeal’ and must be in writing within one month of the date of the decision letter
Your letter must give full reasons why you think our decision is wrong. Late appeals may still be considered if there are special circumstances that caused the delay such as a death or serious illness.
Discretionary Housing Payments (DHP)
There is no appeal process if you disagree with a DHP decision.
If you are unhappy with a decision you can write to us explaining your reasons and the decision will be reconsidered. The decision will either be upheld or amended and we will write to you with a full explanation within one month of request for review.